System Administrator - ArmyU
Nemean Solutions, headquartered in Sierra Vista, AZ, is a certified SBA 8(a) Native Hawaiian Organization (NHO) and veteran-operated company providing advanced Military Intelligence, Enterprise and Cloud IT services, Cybersecurity, Special Operations Forces (SOF) Exercise and Training, and niche Program Support and Professional Services to Federal and State Agencies supporting the US Government Defense, Intelligence and Aerospace sectors.
Job Overview:
The System Administrator supports the Army University (ArmyU) G-6 Desktop IT Support contract at Fort Leavenworth, KS. The System Administrator will provide technical support in the installation, configuration, maintenance, and troubleshooting of ArmyU’s IT systems, networks, and classroom technology across a multi-building campus environment. This role focuses on reliable IT operations, system security compliance, and direct customer support for ArmyU staff, faculty, and students.
Essential Duties & Responsibilities:
- Provide Tier I/II system administration and user support for desktops, laptops, printers, and classroom IT systems across NIPR, SIPR, Mission Command, and commercial networks.
- Perform imaging, patching, and security updates in compliance with Army IT standards.
- Support account management, ticket remediation, and troubleshooting for staff, faculty, and students via in-person, phone, email, and remote tools.
- Assist with hardware lifecycle tasks: staging, installation, recovery, and turn-in of end-user devices and peripherals.
- Validate classroom and conference room IT equipment functionality and remediate issues as required.
- Install, configure, and maintain software applications (e.g., Microsoft Office, Adobe Suite, Army-approved enterprise tools).
- Document support requests, ticket resolutions, and update SOPs/TTPs as directed.
- Generate required weekly and monthly reporting on ticket activity, patching, and equipment validation.
- Adhere to Army cybersecurity, information assurance, and physical security requirements.
Competencies:
- Technical Proficiency – Solid knowledge of system administration, hardware/software support, and IT operations.
- Problem Solving – Ability to identify, troubleshoot, and resolve end-user issues.
- Customer Service – Professional, personable, and responsive support to staff, faculty, and students.
- Teamwork – Works effectively with peers, leadership, and Government personnel.
- Communication – Clear and concise reporting, documentation, and user interaction.
- Adaptability – Flexible to support after-hours or surge requirements (e.g., lifecycle refresh, academic events).