Systems Engineer / IT Support Technician
Salary: $80,000 – $100,000 per year
About us
Ramtech Computing is a Sunshine Coast-based managed IT and cyber security provider. We’re a small, experienced and enthusiastic team that takes pride in delivering secure technology solutions and genuinely great service.
We’re known for having a supportive, down-to-earth culture where people enjoy working together. We believe excellent support requires the right balance of technical ability, communication and ownership. We also know that a relaxed and enjoyable workplace helps our team deliver their best work.
Qualifications and experience
We’re looking for an experienced, client-facing IT professional who:
Is an “expert generalist” and enjoys working across a broad range of technology
Has strong Microsoft 365, Entra ID and Intune experience
Understands device management, identity protection, access controls and cybersecurity
Has experience with RMM and remote support platforms
Is familiar with endpoint protection, EDR, application control and security monitoring tools
Has experience supporting backup solutions and responding to infrastructure, availability and security alerts
Understands business password managers and secure credential management
Has solid networking fundamentals, including TCP/IP, DNS, DHCP, Firewalls and VPNs
Communicates well with users, managers and business owners
Is organised, reliable and takes ownership of client issues
Holds a current Australian driver’s licence and has access to a reliable vehicle
Previous MSP experience would be highly regarded but isn’t essential. Experience with Microsoft Azure, Windows Server, Active Directory, Group Policy, virtualisation, PSA/ticketing platforms, cybersecurity frameworks or relevant industry certifications would also be well regarded.
Tasks and responsibilities
Resolve Level 1, Level 2 and Level 3 support requests
Provide remote and onsite support to our clients
Administer and secure Microsoft 365 environments
Manage users, devices, identities and security policies
Manage and monitor endpoint protection, application control and other security tools
Investigate and remediate security, infrastructure and availability alerts
Support Windows, networking and client infrastructure
Assist clients at all levels, from everyday support through to technical projects
Maintain clear documentation, ticket notes and client communication
The role
This is a full-time, Monday-to-Friday position based from our Noosaville office, unless working onsite with a client. Some travel to client sites is required, so a current driver’s licence and reliable vehicle are essential.
We offer a market-competitive salary based on skills and experience, varied technical work and the opportunity to join a relaxed, supportive team with a genuinely good workplace culture.