Table Games Lead

BASIC FUNCTION

Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Director of Casino Operations, Casino Operations Manager, Casino Operations Shift Manager
Supervises: Table Games Dual Rates and Table Games Dealers

HOURS

SPECIFIC DUTIES AND RESPONSIBILITIES

Direct report to the on-duty Casino Operations Shift Manager
Responsible for assigning dealers to games daily
Assists with dealer training and improving employee skills
Responsible for meeting and greeting customers at the Table Games area
Provides and promotes positive customer relations supported by employee quality service
Ensure honesty and integrity of all table games during assigned shift
Responsible for the protection of company assets as it relates to table games
Resolves game related disputes involving customers and employees
Completes fill and credit transactions
Administers employee discipline as needed
Ensure Title 31 compliance
Works with other departments to ensure a cooperative environment
Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE

STANDARDS OF PERFORMANCE

Good leadership skills
Good oral communication skills
Good written communication skills
Excellent customer service skills
Reasonable knowledge of applicable mathematical skills
Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
Must be able to resolve customer disputes professionally and courteously
Must be knowledgeable of IRGC rules and regulations
Must be knowledgeable to Q Casino internal controls
Must have a valid IRGC gaming license

MENTAL AND PHYSICAL REQUIREMENTS

WORKING ENVIRONMENT AND CONDITIONS

EQUIPMENT AND TOOLS

See also