Team Lead SMM Community

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Team Lead SMM Community!

Requirements:

• Leadership role in Community / Social Media 2+ years.
• Managing a remote team (6+ people).
• Telegram / Instagram as a work environment: DAU, MAU, ER, UGC;
• English Upper-Intermediate or higher.
• Proficiency with BI dashboards and community quality metrics.
• Understanding of SLA as an operational tool: speed, completeness, tone.
• Knowledge of modern community-building practices: mechanics, moderation, gamification.

Will be plus

• Experience at the intersection of community and product/marketing management.
• Deep understanding of business metrics: LTV, Churn Rate, CPA.
• Experience integrating CRM with chats and analytics ensuring transparent tracking of requests and communication quality.

Responsibilities:

• Managing a team of local Community Managers (6+): task setting, syncs, and development through mentoring.
• Developing strategies and content plans for Telegram chats, Instagram, WhatsApp, Discord.
• Analyzing and optimizing Community strategy.
• Establishing communication standards: Tone of Voice, SLA, response structure.
• Synchronizing with SMM, Support, Content teams: sharing insights, ideas, and user triggers.
• Implementing gamification mechanics, automation, and moderation tools.
• Preparing regular Community Quality reports: monthly, quarterly, by GEO.
• Managing SLA metrics via CRM, Tableau, and custom AI bots: response time, sentiment, processing status, etc.

Our benefits to you:
☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided.
🏖Paid vacations, sick leave, personal events days, days off.
💵Referral program — enjoy cooperation with your colleagues and get the bonus.
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
🎯Rewards program for mentoring and coaching colleagues.
✈️In-house Travel Service.
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more.
🎳Other benefits could be added based on your location.