JOB SUMMARY

Responsible for fulfillment of client equipment and supply orders, and other warehouse duties.

DUTIES AND RESPONSIBILITIES

• Manage the pick pack operations on the business line including but not limited to creating labels and return labels for Canada Post, Purolator, and UPS.

• Manage the team to ensure that the orders are posted, and invoices printed using the NAV software.

• Ensure that the picking and checking of orders are done according to standards and client pick-up and same day driver orders are correctly executed.

• Ensure that the boxes are prepared on time for shipment on the skids and taken to the designated area for shipment in the warehouse.

• Support transfers to the national pharmacies and provide necessary details to the inventory department containing detailed information about these shipments.

• Ensure that the restocking of the shelves is monitored during the shift and at the end of the shift.

• Take ownership of contacting Customer Service and Inventory departments for reviewing order discrepancies and issues and work to resolve them.

• Manage the return process by contacting the respective department and ensuring the hand-offs are properly managed and closed.

• Uses Inventory management systems to pick inventory.

• Ensures inventory is maintained on the shelf for packing customer orders and shelves are properly labelled.

• Regularly monitor the log for Corrective Action Request and identify the root cause/s with the team to put in place corrective and preventative measure for the identified issue/s.

• Actively create and update SOPs for the warehouse process for the respective business line.

• Manage the training of staff and actively work with team leaders from other businesses to cross train employees.

• Have regular meetings with staff to communicate team performance, issues, and encourage improvement ideas using a communication board.

• Train and delegate to other team members as necessary.

• Ensure back-ups are well trained to take on Team Lead activities in the absence of the Team Lead and for business continuity.

• Ensure there is coverage of responsible staff and leadership throughout the operating hours of the shift.

• Collaborate with other business Team Leads to support staffing shortages and pooling resources to resolve challenges of the day/week.

• Be an active member in problem solving and timely execution.

• Share best practices with other warehouse teams.

• Provide regular feedback to staff on team and individual performances and support employee development through coaching and proposing professional training as necessary.

• Be a Role model of respect and professionalism when dealing with all staff.

• Provide positive criticism when giving feedback to staff and fellow team members.

• Actively support the EDI (Equality, Diversity, and Inclusion) program to improve employee growth, morale, communication, and experience.

• Manage staff attendance and holidays planning schedule using a communication board and making it accessible for the operations manager to review.

• Manage the weekly reporting of hours of staff for payroll submission.

• Participate and or lead quality assurance activities as directed.

• Take the initiative to cross train with Team Leads on the other line of businesses in the warehouse.

• Uses Inventory management systems to pick inventory.

• Ensures inventory is maintained on the shelf for packing customer orders and shelves are properly labelled.

• Perform general housekeeping duties in the warehouse and ensure the work environment is clean and hazard free.

• Be ready to learn new technology to meet the new business needs.

• Nice to have forklift experience.

• Perform other duties as assigned by the manager.

Responsibilities Specific to Warehouse and Dex Staff are as follows\:

• Willingness to work for extended periods in cold environments (walk-in coolers) while handling and packaging pharmaceutical products.

• Ability to maintain focus, attention to detail, and adherence to GMP or applicable regulatory guidelines, while working in temperature-controlled settings.

• Physical stamina to handle repetitive tasks in cooler conditions, including the use of appropriate PPE.