Technical Account Manager - FinTech
This strategic, high-impact technical leadership role owns customer technical success, serves as a product expert and internal customer advocate, develops technical strategies, supports integrations, drives adoption, and translates customer feedback into product insights.
Responsibilities
- Work with Plaid's most tech-savvy FinTech customers as a technical expert.
- Own post-sales technical strategy and customer alignment.
- Optimize customer integrations and drive adoption of new technical features.
- Build relationships with technical stakeholders from engineers to CPOs and CTOs.
- Translate customer feedback into product insights.
- Serve as the escalation point for technical incidents and issues.
- Track customer integration health and feature adoption metrics.
- Define, track, and deliver quarterly technical account goals with Account Managers.
Requirements
- 5+ years of experience in a client-facing, technology-focused role combining business experience and technical acumen.
- Experience independently managing customer relationships and executing technical strategies.
- Ability to connect technical solutions to business objectives, KPIs, and revenue outcomes.
- Excellent project management and communication skills.
- Deep understanding of APIs, databases, system infrastructures, and architecture.
- Postman, SQL, and monitoring or logging dashboard experience is a plus.
- Strong troubleshooting and initiative.
- Ability to collaborate cross-functionally and influence technical decision-makers, including C-suite stakeholders.
- Comfort working under pressure and meeting deadlines with a customer-first attitude.
Benefits
- Equity
- Medical, dental, and vision insurance
- 401(k)