Technical Account Manager
This is a technical client-facing role supporting market makers, trading firms, and institutional partners integrating with Polymarket's APIs and exchange infrastructure. The role combines account management and solutions engineering, serving as the primary technical contact for onboarding, troubleshooting, documentation, API health monitoring, and technical due diligence.
Responsibilities
- Own technical onboarding for market makers and institutional clients integrating with REST, WebSocket, and order-entry APIs
- Serve as the primary technical point of contact for partners after onboarding
- Triage client issues and coordinate resolutions with engineering
- Build and maintain integration guides, code samples, and documentation
- Translate client feedback into platform improvements and feature requests
- Identify integration bottlenecks, latency issues, and API pain points
- Support technical due diligence for institutional sales
- Monitor client API health and usage patterns and proactively address issues
Requirements
- Have 2–5 years of experience in a technical client-facing role, such as developer relations, solutions engineering, or technical account management
- Have hands-on experience with exchange or trading APIs, including REST, WebSocket, or FIX
- Read and write code in Python, JavaScript, or similar languages
- Explain technical concepts clearly to engineers and non-technical stakeholders
- Understand electronic trading, including order types, latency, market data feeds, and execution quality
- Take ownership of client issues end to end
- Work closely with engineering, product, and sales
Benefits
- Competitive salary and equity
- Unlimited PTO
- Full health, vision, and dental coverage
- 401k match
- Hardware setup including a new MacBook Pro, display, and accessories