Technical Account Manager - Territory - Partnerships
The Technical Account Manager drives technical engagement with partners, supporting integration reviews, solutions consulting, troubleshooting, and technical best practices. The role requires strong knowledge of APIs and system architecture, customer-focused issue resolution, and effective collaboration with Partner Account Managers, Support, Engineering, and Product.
Responsibilities
- Work with partners across segments to provide technical guidance and support through email and phone.
- Manage inbound requests involving integration reviews, solutions consulting, best practices, and troubleshooting.
- Act as a technical expert on Plaid products and provide clear, actionable guidance.
- Work with Partner Account Managers to address customer inquiries and align technical support levels.
- Maintain strong knowledge of Plaid's API, system architecture, and product offerings.
- Handle multiple inbound requests and resolve technical roadblocks efficiently.
- Prioritize account requests based on impact and manage time effectively.
- Collaborate with Support, Engineering, and Product to escalate and resolve complex technical issues.
Requirements
- 5+ years of experience in a client-facing, technology-focused role combining business experience and technical acumen.
- Experience working in a Partnerships function is strongly preferred.
- Ability to translate complex technical concepts into clear, actionable recommendations.
- Strong understanding of APIs, system infrastructure, and troubleshooting methodologies.
- Experience in a fast-paced, customer-facing environment with high-volume inbound requests.
- Strong project management and prioritization skills.
- Customer-first mindset with a passion for solving technical challenges efficiently.
- Ability to work cross-functionally.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Equity