Technical Product Support Specialist

Product Support Specialist

Grand Rapids, MN Aftermarket Sales & Service

OVERVIEW:

The Product Support Specialist is responsible for full product support functions on all machines manufactured by Yanmar. This position will work closely with the quality, manufacturing, engineering, and service teams as well as local factory leadership. Strong analysis, process development, troubleshooting, and communication skills will be critical elements of success in this position.

This position is classified as a full-time salaried/exempt position with core working hours of Monday - Friday 8am-5pm.

This is an on-site position and can be based in Acworth, GA or in Grand Rapids, MN office and will report to the Service Manager.

RESPONSIBILITIES:

• Provide service information to customers and other YCENA personnel.
• Perform troubleshooting and diagnostics to aid in finding the root cause via phone, email, or other communications sources.
• Works closely with the manufacturing facility to resolve issues and make recommendations for design enhancements.
• Document and communicate procedure changes as needed to improve operational quality.
• Assist in the completion of Campaign and/or Service Bulletins.
• Liaison between the customers and major component suppliers (i.e. transmissions, engines, etc.) to solve customer issues rapidly and most effectively.
• Establishes and maintains positive working relationships with all customers.
• Communicate with service and product management across all factory locations.