Technical Service Manager ,ISOL Dairy, Great China
Technical Service Manager ,ISOL Dairy, Great China
Zhangjiang, Shanghai
You will play a pivotal role in shaping a solution-driven approach for our customers and accelerating business growth. This position offers the chance to grow the regional sales performance and deliver outstanding results.
Partnering closely with your manager (Dir, Dairy, ISO China) and collaborating with cross-functional teams—including Customer Services, Supply Chain, Application Development, and Marketing—you will develop and grow your regional accounts and provide top tier technical services to the customers.
Your Key Responsililities
- Provide both sales and technical support, balancing customer-facing commercial activities with technical coordination responsibilities.
- Prepare and deliver product technical documentation, specifications, and supporting materials in response to customer requests, accounting for approximately 20% of the role.
- Monitor and coordinate customer orders from placement through fulfillment, ensuring smooth execution and timely issue resolution.
- Maintain business continuity by managing customer accounts and order follow-up activities previously assigned to former sales representatives.
- Support and develop customer relationships across key accounts and regional markets, customers in Northwest China, and small to medium-sized customers in Guangdong.
- Collaborate closely with sales, customer service, supply chain, and other internal functions to ensure high levels of customer satisfaction and operational efficiency.
We Offer
- Enjoy the prescribed wages and benefits.
- Accepting the training about application technology and sales skills organised by company.
- Have access to relevant information with reference to the right.
- Have the right advice on the new methods of work.
- Have the right to know the internal laboratory work.
- Cross-BU development opportunities.
You Bring
- Master’s degree or equivalent professional experience, with 10+ years of successful B2B sales experience in the food industry, ideally within beverages and related categories.
- Strong commercial leadership, with proven expertise in sales execution, project management, and pipeline development to drive sustainable business growth.
- Strategic and results-oriented mindset, capable of balancing long-term business vision with short-term priorities and execution.
- Customer-focused stakeholder manager, skilled at building trusted relationships with customers and aligning cross-functional internal teams.
- Exceptional collaboration and influencing skills, with the ability to work effectively across diverse functions, cultures, and geographies while fostering talent development through coaching.
- Strong financial and commercial acumen, leveraging data-driven insights and Commercial Excellence principles to drive profitable growth and informed decision-making.
About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.