Technical Support

Position Details:

Job Details: Help Desk Support

Duration: 6 month (may extend)

Location: Carrollton, TX

Responsibilities:

• Provide front line phone queue support for customers.

• Enter detailed information for each call into call tracking system.

• Responsible for handling all calls through resolution in a timely manner.

• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.

• Meet call volume, call time, and quality standards as defined by the department.

Qualifications:

• 1-2 years experience in a call center environment.

• 2+ years in supporting a technical/product software environment.

• Strong telephone skills.

• Demonstrable Product (software and web application) Support and Customer Service experience.

• Demonstrable troubleshooting skills.

To know more about this position, please contact:

Monil Narayan
973-929-3861

monil.narayan(@)collabera.com