Technical Support Engineer

Role & Responsibilities:

The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include:

● Troubleshooting system, software, and networking problems

● Reproducing customer issues in a lab environment

●Contributing documentation to internal and customer facing knowledge base systems

●Creating escalation requests and submitting product defect reports to Engineering

● Testing of patch releases and product updates

● 2 or more years of customer support experience

● Outstanding written and verbal communication skills

● Strong people skills, ability to collaborate effectively with customers and other internal teams

● Familiarity with Linux / UNIX command line tools / environment; perl and/or bash shell scripting

● Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

● Familiarity with Snort or other intrusion detection system

Desired Skills

● Experience with MySql or other SQL database

● Experience with Active Directory or other LDAP implementations

If you are interested, Feel free to give a call :

Ankur Doshi

973-852-1394

ankur.doshi(at)collabera.com