Technical Support Engineer (Gas Turbine/ Customer Support)

We are seeking a dedicated and knowledgeable Customer Support Engineer specializing in Gas Turbines to join our dynamic team in Dammam, Saudi Arabia. As a key member of our technical maintenance and repair division, you will play a crucial role in delivering exceptional support to our clients, ensuring the optimal performance and reliability of gas turbine systems. Your expertise will not only help in troubleshooting and resolving technical issues but also in fostering strong relationships with customers through effective communication and service delivery. This position requires a proactive approach to problem-solving, a deep understanding of gas turbine technology, and a commitment to customer satisfaction.

Responsibilities:

1. Provide technical support and troubleshooting for gas turbine systems, ensuring minimal downtime for clients.
2. Conduct regular maintenance checks and inspections on gas turbine equipment to ensure optimal performance.
3. Collaborate with engineering teams to analyze and resolve complex technical issues related to gas turbines.
4. Prepare detailed reports on service activities, including maintenance logs and incident documentation.
5. Train and educate clients on the operation and maintenance of gas turbine systems.
6. Assist in the development of service strategies and improvement initiatives to enhance customer satisfaction.
7. Act as a liaison between clients and internal teams to ensure timely resolution of issues.
8. Stay updated on industry trends and advancements in gas turbine technology to provide informed recommendations to clients.
9. Participate in on-site troubleshooting and repairs as required, ensuring compliance with safety regulations.
10. Support sales teams by providing technical insights during customer meetings and demonstrations.

Preferred Candidate:

1. A strong background in mechanical or electrical engineering, with specialized knowledge in gas turbines.
2. Proven experience in customer support or technical service roles within the energy or engineering sectors.
3. Exceptional problem-solving skills, with the ability to think critically and troubleshoot complex systems.
4. Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
5. A customer-oriented mindset, with a dedication to providing high-quality service and support.
6. Ability to work independently and as part of a team in a fast-paced environment.
7. Strong analytical skills, with a focus on detail and efficiency in service delivery.
8. Willingness to travel for on-site support and training as needed.
9. Fluency in English; proficiency in Arabic is a plus.

Skills

• Technical Knowledge: A deep understanding of gas turbine mechanics, thermodynamics, and operational principles is essential for diagnosing and resolving issues effectively.
• Problem-Solving Skills: The ability to analyze complex technical problems and develop effective solutions quickly is crucial in minimizing downtime and ensuring customer satisfaction.
• Communication Skills: Strong verbal and written communication skills are necessary for conveying technical information clearly and building rapport with clients.
• Customer Service Orientation: A commitment to providing exceptional service, understanding customer needs, and ensuring their satisfaction is vital in this role.
• Project Management: Skills in managing multiple tasks and projects simultaneously, ensuring timely completion and adherence to deadlines while maintaining quality standards.