Technical Support Engineer

Job Title

Technical Support Engineer

Job Scope

The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

Main Duties and Responsibilities

• Analyze technical issues based on defined support processes and procedures and report actions accordingly


• Attend to technical issues raised by partners and end users in a timely and efficient manner


• Maintain strong relationships with partners and customers


• Ensure constant and effective communication with assigned vendors securing full support on technical issues


• Respond to after-hours support queries during assigned rotations and escalate issues if needed

Position Requirements


Education

Bachelor’s degree in Computer Science or any other related field

Experience

At least 3 years of relevant experience preferably as an ATM Engineer.

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