Technical Support Engineer

1 BACKGROUND

Job Title: Technical Support Engineer

Location: Jordan-International

Reference ID: ST-JOB-20260715-TSE

Posting Date: July 15th, 2026

Resumes: Please visit Seethru.ai contact page.

1.1 ABOUT SEETHRU AI

Seethru AI Inc. is a leading manufacturer of x-ray technology for cargo inspection, with headquarters near Boston—USA, and a global network of partners. The role posted herein is based in Jordan and supports the operations in Jordan and globally. Interested applicants are encouraged to email their resumes to our contact page at seethru.ai.

1.2 ROLE DESCRIPTION

Technical Support Engineer, supporting operations in the factory and field preventive and corrective maintenance, installation, and training for Seethru AI x-ray inspection equipment. The role will be based in Jordan and support Seethru equipment worldwide.

1.3 TRAVEL

This job requires 25% - 50% travel to support new or existing customers.

Skills

2 MINIMUM REQUIREMENTS

2.1 EDUCATION

B.S. Engineering degree in Electrical, Mechanical, Industrial, Communications, or similar discipline.

2.2 ENGLISH LANGUAGE PROFICIENCY

Proficient in English; reading, writing, and speaking.

2.3 RESOURCFULL AND SELF-LEARNER

The successful candidate is not expected to have experience with similar technologies, hence Seethru will provide training. It is very important, however, for the successful candidate to be resourceful and able to find solutions for new problems unseen before.

2.4 SKILLS

1. ELECTRICAL: Theoretical understanding and physical handing of electrical circuits with Direct and Alternating Current (DC/AC), Power, Voltage, Current, and Wiring. Shall be able to debug electrical wiring diagrams and circuits.
2. MECHANICAL: Principles of Mechanical systems and related Physics including Power, Torque, and Heating and Cooling.
3. COMPUTER: Very good working knowledge of Microsoft Windows computers and networks, covering: (a) Operating system and Microsoft Office suite: Outlook, Word, Excel, and PowerPoint; (b) Good understanding of computer networks, with emphasis on TCP/IP v4, IP addresses, and subnets. Configuring WiFi and Ethernet LAN; (c) Good working knowledge with Windows Command Prompt.
4. COMMUNICATIONS: Excellent communication skills with Seethru team members, suppliers, and customers. Given the nature of the business, most communications shall be in English.
5. TEAM PLAY: Shall be a team player, treating fellow team members with mutual respect.
6. TRAINING: Shall be able to train customer on Seethru technologies in Jordan and abroad.

3 RELEVANT EXPERIENCE

Two (or more) years of relevant experience is highly desired but may be substituted with strong academic credentials and understanding of the required skills above.

3.1 ADDITIONAL EXPERIENCE

Experience in these areas is not a must, but a strong plus: HVAC, Induction Motors and Motor Drive Controllers, Control Systems, Serial Communications (RS485, RS232, Modbus), PLCs, Teaching, and CCTV Camera Systems.

4 COMPENSATION

We offer competitive compensation packages, which will be determined based on skills and experience.

5 JOB DUTIES

As a Technical Support Engineer, travel inside or outside Jordan is expected to support customers. The job duties include the following:

1. Support the operations activities in Jordan including Electrical, Mechanical, and Software.
2. Respond to customer technical inquires, support diagnostic and resolution of customer technical issues. Support may be performed remotely or may require travel to customer sites.
3. Support installation and commissioning of equipment at customer sites.
4. Provide technical training to customers on the operation and maintenance of equipment.
5. Perform Factory and Site Acceptance Tests (FAT/SAT).