Technical Support Engineer

• Investigate technical issues and react to incidents promptly, including non-standard situations that are not covered by any runbook.

• Analyse logs of microservice interactions and trace requests end-to-end to find the root cause.

• Handle incidents raised by monitoring systems: assess the impact, dig into the cause, and escalate when needed.

• Investigate and resolve payment discrepancies at the boundaries between systems.

• Handle requests from the first-level (L1) support and compliance teams.

• Run daily health checks according to the checklist and follow the team's runbooks where they apply.

• Improve docs based on what you find during investigations.

• At least 2 years of experience in second-level (L2) technical support.

• Experience with fintech products.

• Strong SQL skills.

• Understanding the basic concepts of RDBMS.

• Knowledge of web applications (HTTP, REST APIs, client-server interaction).

• Understanding of microservices architecture.

• Basic knowledge of scripting and command line.

• Basic understanding of blockchain technology.

• Ability to work with AI tools (formulate precise queries, write skills, and critically interpret and verify AI answers).

• English proficiency from B1 level.

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• Employees get access to the most advanced AI models via .
• 28 calendar days of paid vacation annually.
• 14 days of paid sick leave to support your health and recovery when needed.