Technical Support Specialist

About Us
ElevateOS is the all-in-one operating system for multifamily communities that combines a custom resident application and property management hub with hotel-style concierge and on-demand services, smart home integrations and management features. Since 2014, we've helped residents love where they live, and property teams run smarter. As of now, we power 600+ buildings nationwide and continue to grow through both technology innovation and strategic acquisitions. We are not just a software company, we are in the business of making people feel at home.

About the Role
We're looking for a Technical Support & Data Specialist to help us monitor and maintain data across our network of 800+ product applications. You'll keep application records accurate, catch and flag issues as they come up in real time, and work closely with our IT team to get things resolved. A smaller part of the role (around 30%) involves directly supporting residents and property staff with account and platform questions.

Responsibilities
Monitor the status and data of 800+ product applications, keeping records accurate and current.
Identify and flag technical issues, sync errors, or data discrepancies in real time.
Escalate issues to the IT team, track them, and follow up to confirm resolution.
Maintain clear, up-to-date documentation of application status and known issues.
Handle a portion of resident/property staff inquiries via email — account access, basic how-to, navigation.
Support process improvements for managing application data more efficiently.

Requirements
1+ years in a technical support, data operations, or IT-adjacent role.
Comfortable working with structured data and high volumes of records.
Basic technical fluency — able to read/understand app status data and communicate clearly with an IT team.
English Upper-Intermediate (B2).
Direct customer support experience a plus, not required.