TH-RRH Case Manager

POSITION TITLE: TH-RRH Case Manager

POSITION TYPE: Salaried Full-Time Position

REPORTS TO: Programs Operations Manager

COMPENSATION: Commensurate with experience and education

Agency Description

NPHY is the most comprehensive service provider for the thousands of homeless youth in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teen’s lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency. Through our work with homeless youth, NPHY creates productive, healthy adults who contribute to society.

Strengthening and complementing our high-quality direct services for homeless youth, NPHY is dedicated to advocating for the Vegas Valley’s homeless youth population and serves as a leader in systems-level efforts to eliminate homelessness among Nevada’s youth.

Agency Culture

NPHY offers a positive mission driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded people and love what they do. In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY community create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly trainings to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs. NPHY believes in learning, growing, and challenging ourselves to always be and do better, and strives to lead our staff and community to always seek new and innovative ways to best serve our target population.

NPHY doesn’t just accept diversity--we celebrate it, we support it, and we thrive on it for the benefit of our employees and clients, our programs, and our community. NPHY is proud to be an Equal Opportunity workplace. NPHY is committed to upholding a diverse, inclusive, and equitable work environment in which all employees, volunteers, and clients feel valued and respected, and we strive to recruit diverse employees and volunteers to reflect the diversity of our clients. Learn more about NPHY here.

Position Definition

Under the supervision of Programs Operations Manager, the TH-RRH Case Manager is responsible for providing case management services to an assigned caseload of clients (approximately 15) enrolled in the Transitional Housing – Rapid Rehousing Joint Program. In this program, young people ages 18-24 experiencing homelessness can enroll in either Transitional Housing or Rapid Rehousing based on their needs and preferences, using the Housing First model. Case management will focus on stabilizing the client upon program entry, ensuring their needs are identified and met as appropriate, obtaining and maintaining permanent housing, providing support around landlord-tenant relations, connecting client to education and employment resources, advocating for and with youth, linking client to mainstream services, and assisting the client with successfully exiting the program and achieving self-sufficiency.

Essential Responsibilities

• Utilize Motivational Interviewing, Trauma Informed-Care, and Harm Reduction techniques to assist young adults who are homeless to resolve their housing crisis and promote long-term housing stability.
• Conduct assessments and program intakes for individuals seeking TH-RRH services.
• Assist the client with identifying short- and long-term needs, goals, and strategies to achieve self-sufficiency.
• Maintain client records, in the Homeless Management and Information System (HMIS) and client case files, including but not limited to records of expenditures, activities, contacts, and other client information. Ensure data is accurate, timely, and complete and that all required accompanying documentation is collected within 24 hours.
• Provide direct case management services and have frequent contact, including face-to face meetings (in the office and at field/home visits), telephone conversations, aftercare contacts, e-mail, and other electronic exchanges with each participant on their caseload, depending on the need for support.
• Work collaboratively with clients to develop and update housing stability plans, based on assessments conducted, to assist participants to obtain or maintain permanent housing.
• Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
• Work collaboratively with the Housing Navigator to assist with housing search and placement.
• Provide hands-on assistance to assure that the youth are housing search ready to find suitable housing, including accompanying the youth to apartment viewings and connecting youth to neighborhood resources throughout the identified community.
• Jointly with the Housing Navigator, advocate on behalf of the youth with landlords to overcome any issues or challenges to securing and maintaining suitable housing.
• Conduct home visits to assess for household maintenance needs.
• Coordinate roommate matching for shared housing, including identifying appropriate matches and assisting in building supportive roommate relations.
• Mediate household and/or landlord-tenant disputes that threaten housing stability.
• Identify and make referrals to community resources including but not limited to preventive services, long-term case management programs, mainstream benefits assistance (including WIC, SNAP, TANF), SSI/SSDI, health insurance, mental and physical healthcare, pantries, substance recovery programs, hospitals, and resources to maintain stable housing.
• Work with clients to link them to opportunities for educational/employment advancement using NPHY and community resources (referrals, tutoring services, etc.).
• Become the client’s liaison when working to connect clients to agency partners, external employers, volunteers, etc.
• Work collaboratively with Peer Support Specialist to support youth’s holistic needs.
• Coordinate support group meetings, training, workshops, and classes for clients to increase Life Skills such as Financial Literacy, Education, Job Preparedness, and Health and Wellness as needed.
• Become SSI/SSDI Outreach, Access & Recovery Initiative (SOAR) trained, complete applications for SSI/SSDI, and follow up with progress towards obtaining benefits.
• Assist with household budgeting and provide referrals for financial counseling as needed.
• Assess participant's need for financial assistance and submit appropriate completed requests according to agency policy and procedure.
• Participate in case conferences, staff meetings, and training.
• Conduct and assist with random and scheduled property maintenance inspections of TH properties and communicate repairs or maintenance concerns using agency systems per established policy and procedure.
• Collaborate with Direct Care Staff for youth enrolled in the TH program on case plan, client progress, client needs, and provide necessary client updates while working together to encourage and motivate clients to follow and meet their goals.
• Upon program exit, conduct aftercare contacts and assist clients with navigating community resources.
• Prepare and distribute program reports to various individuals and entities, within specified deadlines.
• Accompany and support clients, as needed with appointments (example: housing search and apartment viewings, medical appointments).
• Assist with occasional crisis intervention outside of scheduled shifts and connect with Direct Care Staff as needed for follow-up.
• Serve as back-up for Drop-In Center Case Managers and Emergency Shelter Case Manager, as needed: as part of the Case Management team, be able to assist and cross-train with other positions.
• Work within budgetary guidelines.
• Other duties as required or assigned by the Programs Operations Manager, Director of Programs, and/or the CEO.