Tom Kelley Buick GMC Parts Manager

Department: Parts

Functions:

1. Run a profitable and efficient parts department.
2. Accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

Relationships:

1. Reports directly to the KAG Parts Director and indirectly to the Dealership's General Manager.
2. Supervises all personnel in the Parts Department.

Responsibilities and Authority:

Management:

• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork within the Parts Department and with other departments.
• Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts needed for internal jobs.
• Prepare and administer an annual operating budget for the Parts Department.
• Attend Manager’s meetings.
• Understand, keep abreast of, and comply with federal, state and local regulations that may affect part sales.
• Set and enforce a policy on the special ordering of parts.
• Direct outside parts and counter sales efforts.
• Supervise stock order procedures.
• Develop and administer an aggressive wholesale parts program to produce profit.
• Analyze departmental operations and storage layout and revise as needed for maximum effectiveness.
• Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, wreck estimates, issuance of credit memos, counter ticker filing, and purchase order matching and verification.
• Direct shipping and receiving efforts to ensure timely processing.
• Monitor daily reports such as DOE, DOC and sales productivity.
• Develop and produce a Lost Sale Tracking Report.
• Enforce safety requirements, including but not limited to, forklift training and operation, processing of MSDS sheets on all products carried, and OSHA right-to-know.
• Develop sales promotions.
• Take advantage of all manufacturer’s inventory co-op advertising.
• Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals.
• Ensure that all purchases are properly accounted for before payment is made and to maintain profit goals.
• Ensure that all parts are properly tagged to ensure that the dealership is recovering full credit from the factory.
• Assist in the collection of past-due accounts.
• Any other tasks deemed necessary by Management.

Personnel:

• Hire all staff for Parts Department.
• Discipline staff according to Human Resources policies and procedures.
• Terminate employees when necessary after the approval of the Vice President of Human Resources.
• Direct and schedule the activities of all department employees.
• Conduct meeting with department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
• Monitor department employees’ payroll records.
• Review all department personnel semi-annually.
• Create strategy to maintain employee morale and productivity.
• Any other tasks deemed necessary by Management.

Customer Relations:

• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Handle customer complaints immediately and according to the dealership’s guidelines.
• Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business.
• Any other tasks deemed necessary by Management.