Tour Operations Manager

We are seeking a highly motivated and responsible Tour Operations Manager to join our company as our first employee and play a key role in establishing and developing our tour operations.

This is a hands-on management position that combines tour guiding, customer service, operations management, and business development. The successful candidate will work closely with the company founder to build and manage day-to-day operations, deliver high-quality travel experiences, and help develop the company as it grows.

Key Responsibilities

• Manage and oversee day-to-day tour and travel operations.
• Lead and conduct tours while providing professional and engaging guidance to customers.
• Plan and coordinate tour itineraries, schedules, transportation, and other operational arrangements.
• Ensure a high standard of customer service and overall guest experience.
• Communicate with customers, suppliers, hotels, transport providers, and other business partners.
• Handle customer enquiries, feedback, and operational issues professionally.
• Monitor tour quality, safety, and compliance with relevant requirements.
• Assist in developing new tour products, itineraries, and travel experiences.
• Support the company founder in establishing operational procedures and workflows.
• Identify opportunities to improve efficiency, customer satisfaction, and business performance.
• As the company grows, assist in recruiting, training, and managing additional tour staff and guides.

Requirements

• Previous experience in tourism, travel, hospitality, tour operations, or a related field.
• Experience in a supervisory or management role is preferred.
• Strong communication, interpersonal, and customer service skills.
• Confident in leading groups and communicating with customers from different backgrounds.
• Good knowledge of local attractions, destinations, culture, and tourism services.
• Strong organisational and problem-solving skills.
• Able to work independently and take ownership of responsibilities.
• Proactive, reliable, adaptable, and comfortable working in a fast-growing company.
• Fluent spoken and written English. Additional languages, especially Mandarin, are an advantage.
• Willing to work flexible hours, including weekends and public holidays when required.

Preferred Qualifications

• Diploma or degree in Tourism, Hospitality, Business, or a related field.
• Previous experience managing tours, travel operations, or a small team.
• Relevant tour guide or tourism certification.
• Experience working with international or Chinese-speaking tourists is an advantage.

What We Offer

• Opportunity to become a key member of a growing travel and tourism company.
• Significant responsibility and autonomy from the early stage of the business.
• Opportunity to help build the company's operations and future team.
• Potential for career progression as the company expands.