Trading Application Support

Responsibilities:

• Provide first and second-line support for front-office trading, risk, and market data applications.

• Monitor production systems and proactively identify issues affecting traders and business users.

• Investigate application incidents, troubleshoot problems, and coordinate resolutions with technology teams and vendors.

• Support daily operational activities including trade processing, market data validation, batch monitoring, and reconciliation processes.

• Participate in production support rotations and assist with incident management activities.

• Maintain support documentation, operational procedures, and knowledge articles.

• Build strong relationships with business users and provide timely communication during incidents and service disruptions.

Data Engineering & Analytics Support

• Assist in the development and maintenance of data pipelines and automated data processing solutions.

• Perform data validation, reconciliation, and quality checks.

• Support the creation of reports, dashboards, and datasets used by business and technology teams.

• Help maintain data catalogues, metadata, and documentation.

• Investigate data issues and support remediation activities.

AI & Innovation Support

• Assist senior engineers with the implementation of AI-enabled solutions and automation initiatives.

• Support testing and deployment activities for AI and data products.

• Learn and apply AI technologies including Microsoft Copilot, GitHub CoPilot, and automation tools where appropriate.

• Help gather requirements and identify opportunities for process improvement using data and AI technologies.

Account Manager:

Rayner Kong Jenn-Rio (R1106978)

[email protected]

EA16S8107

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See also