Training & Tech Support Technician

Location: Aurora, OH

Reports to: Training leader

About Us:

LayerZero Power Systems LLC. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

Position Summary:

A Trainer and Tech Support Specialist serves as the bridge between complex technology and the end-user. This hybrid role involves both reactive troubleshooting and proactive education to ensure users can utilize hardware and software effectively.

Key Responsibilities:

• Technical Training & Onboarding: Design and deliver training programs (workshops, webinars, or 1-on-1 sessions) for new hires or existing staff on new software, hardware, and cybersecurity best practices.
• Tiered Technical Support: Act as the first point of contact for resolving issues related to operating systems, network connectivity, and specialized business applications.
• Documentation Development: Create and maintain internal "how-to" guides, FAQs, and video tutorials to empower user self-service.
• System Maintenance: Perform routine updates, installations, and hardware upgrades to prevent system downtime. · Needs Analysis: Assess employee skill gaps and software compatibility to recommend system improvements or targeted training interventions.