Transporter Onboarding Support Representative
About Us:
RunBuggy is the most technically advanced automotive logistics platform on the market. Period.
Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.
RunBuggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.
Since launching in 2019, RunBuggy has grown to over 190 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.
We’re not just building a better logistics platform - we’re redefining the future of automotive transportation.
About the Role:
The Transporter Onboarding Support Representative is responsible for supporting transporters through the onboarding and early account lifecycle.
Candidates must be located in commuting distance to Tempe, AZ. This is a full-time, on-site position.
This role focuses on accurate data entry and data hygiene, managing support inboxes, and providing high-quality inbound and outbound phone support to ensure transporters are properly verified, informed, and set up for success on the platform.
What You Will Be Doing:
- Perform accurate data entry and maintain strong data hygiene across onboarding and account records.
- Manage and respond to inquiries through the Transporter Onboarding Support Inbox.
- Conduct outbound calls to complete initial verification calls and schedule follow-up appointment calls with Specialists.
- Handle inbound calls through Support Queues related to transporter onboarding, account setup, and basic account management.
- Answer questions, provide guidance, and resolve issues with professionalism and efficiency.
- Document interactions clearly and escalate issues as needed to Specialists or leadership.
- Support additional operational tasks and projects as assigned.