Treasury Management Officer
To provide the overall management and success of the Bank’s Treasury Management Program with prompt, tactful, friendly, courteous and efficient customer service. Responsible for protection of the Bank's assets through adequate security and fraud prevention measures as related to the Treasury Management Program.
Essential Functions
- Owns the client on-boarding process to deliver exceptional and timely client service to onboard new clients as quickly as possible.
- Develops and drives prospecting, contact, and referral strategies for business development opportunities with new and/or existing clients. This includes developing and cultivating relationships with centers of influence and referral sources. Works closely with commercial loan officers and branch staff in onboarding, development, and maintaining new and existing relationships.
- Actively participates in joint client and prospect calls and presentations with commercial loan officers to further business development and sales efforts; leads Treasury Management discussions with clients and prospects, identifying and assessing client needs and challenges.
- Collaborates with bank officers as well as independently identifies and contacts prospective customers to effectively assist in the establishment of depository accounts and Treasury Management products. Assist clients with all Treasury Management support calls regarding but not limited to online banking, remote deposit, wires, ACH, merchant services, courier services, reciprocal deposit programs, lockbox, corporate credit card accounts and positive pay.
- Identifies Treasury Management opportunities with current customer base to grow relationships for the Bank.
- Perform relationship profitability analysis of top clients and enhance the overall profitability monitoring system and process.
- Responsible for customer training, installation, implementation and maintenance to keep all Treasury Management products functioning for the customer’s best use.
- Meets with bank officers and bank personnel regularly to increase their knowledge of Treasury Management products and services to help promote referrals, assist with onboarding and client training.
- Assist with balance sheet management utilizing Treasury Management clients.
- Open new Treasury Management deposit accounts and ensure appropriate entity documentation and reporting.
- Assist with client interviews to ensure systems and products are clearly defined as requested by the client.
- Perform annual remote deposit audits with customers.
- Assist with annual ACH customer risk reviews and optimize the process.
- Responsible for supporting the daily operations of Treasury Management.
- Become knowledgeable of Bank’s Treasury Management products and services.
- Proactively seeks out Treasury Management products that are desirable to customers and provide value to clients.
- Analyzes and eliminates Treasury Management products that are not desirable and do not provide value to clients.
- Performs new account openings on site and responds to customer inquiries and requests in a prompt and courteous manner.
- Develop Treasury Management sales proposals and pricing for prospective and existing clients to further develop and strengthen business relationships, including developing request for proposal (RFP) letters.
- Provides advice and assistance to prospects and customers to ensure banking needs are met and expectations are exceeded.
- Follows up to ensure customer satisfaction and business retention.
- Maintains compliance to all government regulations, including Bank Secrecy Act, Regulation E (Electronic Funds), Regulation CC (Funds Availability,) CRA and Regulation DD, Loan Policy or other policies pertaining to your position.
Other
Other duties and responsibilities as assigned.