Treasury Management Support I

Position Summary:

The Treasury Management Support position is primarily responsible for assisting with online banking, ACH, wires, remote deposit, cash sweeps, and positive pay. This position will need to build a strong knowledge of bank and treasury products to assist internal and external customers with Treasury Management products and service.

Major Duties and Accountabilities:

• Takes part in and embraces the Legacy culture by providing excellent customer service to internal and external customers.
• Assist customers and employees with the completion of wire requests and monitor the activity of the wire system(s)
• Provide support for online banking new enrollment, logon issues or general questions regarding Legacyar.com, mobile banking, bill pay or Zelle.
• Support the Treasury Sales team by custom building ACH, Wire, RDC, Cash Sweeps and Positive Pay services for clients.
• Monitor daily ACH files that may require timely approval.
• Add new ACH or Wire Services for business clients.
• Review incoming Positive Pay files, resolve any issues with posted items and contact customers as needed to answer unresolved statement items.
• All other responsibilities as assigned.