Vendor Manager

The Vendor Manager will foster relationships with third-party maintenance vendors, build and manage a vendor network, oversee operational needs, optimize vendor performance against KPIs, ensure SLA adherence, conduct market visits, negotiate pricing, and serve as a bridge between vendors and internal teams.

Responsibilities

• Create and nurture mutually beneficial relationships with third-party maintenance vendors
• Build and manage a vendor network that meets R&M, Turn, and Renovation demand and operational needs
• Drive vendor performance against established KPIs and ensure adherence to SLAs
• Drive product adoption of the vendor portal
• Utilize reporting and analytics to make data-driven decisions that enhance operational effectiveness
• Conduct market visits to review vendor quality, build rapport, and vet potential new vendors
• Deliver and review vendor performance feedback to the vendor network on a monthly and quarterly basis
• Identify sourcing gaps, prioritize needs, and recruit vendors
• Negotiate and establish set pricing structures to optimize cost management
• Serve as the vendor's voice to internal Roofsters, ensuring effective communication and collaboration
• Provide support to the internal operations team and address operational challenges
• Manage, document, and resolve escalations
• Collaborate and work cross-functionally in a team environment

Requirements

• 5+ years of experience leading, developing, and growing vendor relationships
• Experience with residential Repairs and Maintenance field operations
• Strong analytical capabilities to evaluate performance and understand fair and optimal pricing structures
• Excellent planning, organization, and delivery skills; comfortable in high-pressure situations
• Excellent attention to detail
• Ability to communicate effectively with internal stakeholders and external customers
• Excellent interpersonal skills and effective communication across a range of stakeholders
• Ability to thrive in a fast-paced startup environment
• Tech-savvy
• Experience making data-driven decisions using reporting
• Proficiency in Google Suite applications, including Docs, Sheets, and Slides

Benefits

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, and vision insurance