VIP Account Manager
Hi!
We're excited to introduce you to Softsich!
We are looking for an ambitious and results-driven VIP Account Manager to manage a portfolio of VIP clients. The primary objective of this role is to directly manage a portfolio of VIP clients, with a particular focus on top-tier segments, consistently achieve Retention and Revenue targets, and maintain a premium level of service by building long-term relationships with clients.
Requirements:
At least 1 year of experience in the industry.
English proficiency at B2 level or higher, both written and spoken.
A results-driven mindset and a strong sense of personal accountability for achieving financial targets.
Empathy, flexibility, and the ability to build long-term relationships with VIP clients.
Proactivity, emotional resilience, and the ability to effectively handle complex or escalated situations.
Excellent organizational skills and a high level of discipline in managing workflows.
Responsibilities:
Portfolio Management: Provide personalized support to approximately 200 VIP clients, monitor their activity daily, identify churn risks, and ensure financial targets are met.
Premium Service: Proactively communicate with clients, including via phone calls and messaging platforms, respond promptly to requests, resolve sensitive cases efficiently, and strictly adhere to high SLA standards.
Bonus Management: Select, offer, and apply personalized bonus offers to encourage client activity and improve retention.
Operational Discipline: Ensure that 100% of all contacts and interactions are documented, commented on, and tagged in the admin panel in accordance with established SOPs.
Nice to Have:
Strong understanding of client lifecycle, retention, churn, engagement, and customer value metrics.
Experience conducting calls with clients.
Hands-on experience with CRM systems and client analytics tools.
Working Conditions:
Fully remote.
Schedule: 2 days on / 2 days off, from 12:00 PM to 10:00 PM.
What we offer:
Flexible schedule and remote format or office in Kyiv / Warsaw — you choose.
20 paid vacation days, sick leaves, maternity leave, and health insurance (UA-/PLbased, other locations in progress).
A supportive, friendly team where knowledge-sharing is part of the culture.
Coverage for professional events and learning.
Birthday greetings, team buildings, and warm human connection beyond work.
Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
Send over your CV now — we’d love to get to know you better!