Virtual Clinic Operations Analyst

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Bay

Position Overview:

Support the operational infrastructure needed to manage, improve, and scale Sutter Sync clinical programs. This role is first and foremost an operations analyst role, focused on understanding how work actually flows across virtual clinical operations, identifying operational barriers, surfacing workflow gaps, tracking follow-through, and helping teams solve the right problems. Reporting and data analysis are important parts of the role, but they are used in service of operational improvement—not as the primary purpose of the position.

The analyst will partner closely with clinical operations, customer support, Epic/IT, product, analytics, and leadership stakeholders to understand current-state processes, observe operational workflows, gather stakeholder input, and translate operational needs into clear actions, metrics, and decision points. This role will help identify root causes behind performance trends, escalation patterns, capacity constraints, workflow variation, data quality issues, and process breakdowns so teams can make informed decisions and continuously improve how the program operates.

The analyst will also build and maintain an operational KPI framework, develop leadership-facing KPI reporting, monitor trends across key operational measures, and translate findings into actionable insights. Dashboards, reports, and data analysis should help answer practical operational questions such as where work is getting stuck, where variation exists, what needs escalation, and where process changes may improve patient, staff, or program outcomes. The ideal candidate brings strong healthcare operations experience, comfort working with data, and the ability to connect analysis back to real operational workflows and improvement opportunities.

Job Description:

****Please Note: While this position is listed as hybrid, regular in-office attendance is required. Candidates should be prepared to commute to the San Francisco office on a consistent basis to support team collaboration and business needs.****

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

• Bachelor's degree in Business Analytics, Healthcare Administration, Statistics, Economics, Finance, Computer Science, or a related field

TYPICAL EXPERIENCE:

• 4 years recent relevant experience

PREFERRED EXPERIENCE:

• Healthcare operations, virtual care, ambulatory care, population health, or clinical program operations experience.

• Experience with KPI tracking, dashboarding, reporting, trend analysis, and operational performance analysis.

• Experience identifying workflow gaps, process issues, data quality concerns, and opportunities for improvement.

• Experience working cross-functionally with clinical, operational, IT/Epic, product, analytics, and leadership teams.

• Experience with Excel, Power BI, Tableau, SQL, Epic reporting tools, or similar analytics/reporting platforms.

• Experience supporting operational readiness, action tracking, meeting preparation, and decision documentation for complex programs.

SKILLS AND KNOWLEDGE:

• Analytics: Solid understanding of data analysis techniques and operational reporting best practices.

• Tools: Proficiency in data visualization platforms (Tableau, Power BI) or in application reporting and dashboard tools and intermediate-to-advanced Excel.

• Data Access: Intermediate SQL skills for independent data extraction and exploration.

• Communication: Strong verbal and written communication skills; ability to translate technical concepts to non-technical business partners.

• Problem Solving: Ability to work independently to solve common operational questions and manage routine analytical queues.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $53.65 to $80.48 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.