Visa Manager

Visa Manager

Location: Makati

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The Visa Manager is responsible for leading and overseeing all visa processing operations across multiple client segments, including maritime professionals, principals, travel partners, and direct clients. The role ensures operational efficiency, compliance, and high service standards while managing a team and handling complex and VIP cases.

Key Responsibilities

Lead and manage end-to-end visa processing operations across different markets and client segments

Oversee visa applications for seafarers, principals, sub-agents, and walk-in clients

Handle complex, escalated, and VIP visa cases with a high level of professionalism

Ensure compliance with embassy requirements, documentation standards, and regulatory guidelines

Build and maintain strong relationships with embassies, partners, and travel agencies

Monitor team performance, productivity, and service quality metrics

Develop and implement process improvements to enhance efficiency and turnaround time

Provide strategic direction and operational guidance to the visa team

Prepare reports, performance analysis, and updates for management

Lead, mentor, and develop team members to improve capability and performance

Qualifications

Bachelor's degree in any related field

At least 5 years of experience in visa processing or travel industry

Proven experience in a managerial or leadership role

Strong knowledge of visa processing, embassy requirements, and documentation

Experience handling maritime or seafarer accounts is highly preferred

Strong leadership, stakeholder management, and problem-solving skills

Experience handling VIP clients and complex cases