Voice Platform Software Engineer, Customer Systems
Join a team building the next generation of large-scale voice and real-time communication platforms that power seamless customer and agent experiences across the globe. In this role, you will work on highly scalable distributed systems that handle voice signaling, media processing, routing, and real-time communications for millions of interactions. We are looking for engineers who are passionate about solving complex technical challenges, building reliable low-latency systems, and driving innovation in modern communication technologies. You will collaborate with cross-functional teams to design and develop platforms that are foundational to future customer engagement experiences.
As a Voice Platform Software Engineer, you will help design, develop, and operate scalable voice infrastructure and real-time communication services used in high-volume customer interaction environments. You will work on technologies related to SIP signaling, media handling, WebRTC, distributed systems, and cloud-native platform development. The role requires strong software engineering fundamentals, problem-solving ability, and a passion for building resilient systems that operate at scale. You will collaborate closely with platform engineers, client application teams, infrastructure teams, and architects to deliver reliable and high-performing communication solutions.
Minimum Qualifications
- 3+ years of software development experience using C or C++
- Experience developing backend or distributed systems software
- Understanding of networking fundamentals including TCP/IP, HTTP, TLS, and load balancing
- Bachelor’s degree in Computer Science, Computer Engineering, or equivalent practical experience
Preferred Qualifications
- Experience with WebRTC, or VoIP technologies
- Familiarity with cloud-native architectures and container technologies such as Docker or Kubernetes
- Experience with scalable distributed systems and event-driven architectures
- Experience working with Kafka, Redis, or similar distributed infrastructure technologies
- Experience with real-time communication platforms such as FreeSWITCH, Kamailio, Asterisk, or similar technologies
- Experience with SIP, RTP