Volunteer Engagement Manager

Summary of Purpose:

Recruit, train, evaluate, maintain and recognize Kentucky Humane Society volunteers who are vital to the mission, programs, and community engagement.

Duties (Essential Functions):

Management of the Volunteer Program

• Provides day-to-day coordination and growth of the volunteer program.
• Conduct orientations and training to prospective volunteers to increase their understanding of the organization, its clients, its services, and the roles and responsibilities of volunteers.
• Coordinate volunteers when starting in new roles and lead their training once placed in a program.
• Provide oversight of volunteers, including disciplinary action, conflict resolution, and possibly termination.
• Work with staff across various departments to identify volunteer opportunities and recruit, train, and supervise volunteers.
• Provide training and support to staff across various departments to promote positive volunteer/staff relationships.
• Oversee the intern program for the Outreach Team and assist other departments with attracting interns.
• Assist with the coordination and supervision of adult group/corporate service projects.
• Plan and implement formal and informal volunteer recognition activities.
• Coordinate Student Service Project Hours including approving student hours through Mobile Serve, sending hour verification letters, facilitating major donations drop-offs, and further stewardship.

Organizational Management

• Ensure volunteer manuals and training materials are up-to-date and accessible by both staff and volunteers.
• Oversee VolunteerHub software to organize volunteer orientation, training, and scheduling.
• Process/enter volunteer memberships in Raiser’s Edge (RE) and run charges.
• Manage and moderate the volunteer Facebook page.
• Document volunteer interactions in development database (Raiser’s Edge).
• Ensure compliance with and keep accurate and secure records of liability waivers and safety protocol for volunteers.
• Design volunteer program t-shirt, maintain inventory and process orders.
• Process Purchase Orders according to established procedures and maintain inventory of all departmental supplies (aprons, nametags, leashes, lanyards, first aid hits, cleaning supplies, etc.).
• Coordinate the schedule for the weekly Photo Volunteers and oversee photo uploads to Flickr/Petpoint.
• Assist with special event logistics, planning, and execution as needed.
• Assist with the creation and adherence of the annual budget of department revenues and expenses.
• Provide monthly reports to direct report.

Relationship Management

• Write monthly volunteer e-newsletter and other email communications to volunteers and prepare for sending via development database’s (Raiser’s Edge) mass email function.
• Attend monthly Kentuckiana Association of Volunteer Administrator (KAVA) local chapter meetings and other networking opportunities as requested.
• Complete stewardship, tours, lunches, and other meetings as identified by direct report.
• Participate in managers meetings and team building activities.
• Communicate with People Services Director regarding unusual activities, significant problems or concerns.

Other duties as assigned.