Volunteer Manager

Are you a natural relationship-builder who loves connecting people with meaningful opportunities to give back? The Society of St. Vincent de Paul is looking for a Volunteer Manager to lead, inspire, and grow our team of over 600 annual volunteers in Madison, WI. In this key role at the Middlecamp Center for Vincentian Charity, you’ll serve as the heart of our volunteer operations—ensuring our Food Pantry, Charitable Pharmacy, and community programs run smoothly while serving our neighbors with dignity, compassion, and respect. If you’re an organized leader who thrives in a mission-driven environment, we’d love to welcome you to our team!

JOB SUMMARY:

The Volunteer Manager leads the recruitment, onboarding, scheduling, engagement, retention, and recognition of volunteers supporting the Middlecamp Center for Vincentian Charity (MCVC). This position is responsible for developing a high-quality volunteer experience while ensuring sufficient volunteer support for the Food Pantry, Charitable Pharmacy, Lockers Program, and other community service initiatives.

Working collaboratively with the Associate Director of Client Services, community organizations, educational institutions, businesses, and volunteers, the Volunteer Manager develops meaningful volunteer opportunities that advance the Society of St. Vincent de Paul’s mission of serving neighbors with dignity, compassion, and respect.

The Volunteer Manager coordinates approximately 600 volunteers annually and serves as the primary ambassador for volunteer engagement throughout the organization.

KEY ACCOUNTABILITIES:

• Maintaining sufficient volunteer staffing to support operational needs
• Recruiting and retaining an engaged volunteer workforce
• Delivering a positive volunteer experience from onboarding through recognition
• Ensuring accurate volunteer records and reporting
• Achieving 100% completion of required volunteer training
• Developing strong community partnerships that increase volunteer participation
• Supporting organizational goals through continuous improvement of volunteer engagement strategies

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Volunteer Program Leadership

• Lead all aspects of the volunteer lifecycle including recruitment, screening, onboarding, scheduling, engagement, recognition, and offboarding
• Coordinate approximately 600 volunteers annually
• Develop procedures and best practices that support volunteer engagement
• Evaluate volunteer program effectiveness and recommend continuous improvements
• Foster an inclusive, welcoming, and mission-centered volunteer culture

Volunteer Scheduling and Operations

• Coordinate daily volunteer schedules for: Food Pantry, Charitable Pharmacy, Lockers Program, Additional MCVC initiatives
• Collaborate with department leaders to identify volunteer needs
• Balance volunteer availability with operational priorities
• Adjust schedules as organizational needs change
• Assist with client services when volunteer coverage is insufficient

Volunteer Recruitment

• Identify, develop, and implement creative volunteer recruitment strategies to attract and retain adequate volunteer numbers to maintain efficient operations
• Build partnerships with: Schools and universities (e.g. Edgewood College, Madison College, and UW Madison), Churches, Community organizations, Corporate partners, Civic organizations
• Represent SVDP at volunteer fairs and community outreach events
• Develop new volunteer pipelines that support organizational growth
• Promote volunteer opportunities through community engagement initiatives

Volunteer Onboarding and Training

• Process volunteer applications in a timely manner
• Coordinate volunteer interviews and placement
• Facilitate volunteer orientation
• Ensure completion of safeguarding training
• Coordinate required background checks
• Provide technical assistance throughout the onboarding process
• Educate volunteers regarding the mission, values, and services of SVdP

Volunteer Engagement and Retention

• Develop initiatives that increase volunteer satisfaction and retention
• Conduct volunteer satisfaction surveys
• Analyze volunteer engagement data and identify trends
• Coordinate volunteer appreciation and recognition events
• Publish volunteer newsletters and communications
• Address volunteer concerns promptly and professionally
• Foster meaningful volunteer experiences that encourage long-term involvement

Database and Records Management

• Maintain accurate volunteer records
• Track volunteer hours
• Produce reports regarding volunteer participation
• Maintain confidential volunteer information
• Ensure documentation is complete and accurate

Community Partnerships

• Build collaborative relationships with businesses, schools, churches, and community organizations
• Develop meaningful group volunteer opportunities
• Educate community partners regarding SVdP’s mission and services
• Serve as an ambassador for volunteer engagement throughout Dane County

Compliance

• Ensure volunteer records remain accurate and confidential
• Coordinate required background screenings
• Ensure safeguarding training compliance
• Maintain compliance with organizational policies and applicable laws
• Protect confidential client and volunteer information

Perform other duties as assigned to support organizational operations

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.