Website Operations Manager, AWS Website
The AWS Website team is looking for a detail-oriented Website Operations Manager to join the AWS Channels Marketing team. The role will work with stakeholders to bring great digital experiences to life, driving operational excellence for the website's biggest launches and day-to-day publishing needs with a mixture of hands-on page creation, request triaging and routing, and cross-functional coordination across global partners.
The ideal candidate will be able to manage multiple workstreams at one time, and will have a proven track record executing web publishing operations from intake through launch that maintain a high quality bar. This role requires effective cross-functional communication skills, as well as a clear understanding of AWS brand guidelines and standards, website features and tools, and content management capabilities. Moreover, as the operational partner responsible for ensuring seamless web channel updates, they will be responsible for overseeing end-to-end request management, launch coordination, and process optimization for publishing workflows. This is a high-visibility and high-impact workstream that works across AWS Marketing.
Key job responsibilities
Execute and manage day-to-day web publishing requests across AWS digital properties
Triage, route, and prioritize incoming requests with the goal of maintaining operational efficiency and meeting launch timelines
Collaborate with stakeholders across various web, marketing, engineering, UX, product management, and business teams to coordinate website launches and ensure alignment on deliverables and deadlines
Work closely with global operations partners to provide US-hours coverage and ensure continuity of web channel support across time zones, including coordination for large-scale events such as re:Invent
Identify and optimize internal web authoring workflows to create efficiencies and process standards
Approach quality assurance (QA) with a high degree of rigor to ensure the customer experience meets a high quality bar before publication
The ideal candidate will be able to manage multiple workstreams at one time, and will have a proven track record executing web publishing operations from intake through launch that maintain a high quality bar. This role requires effective cross-functional communication skills, as well as a clear understanding of AWS brand guidelines and standards, website features and tools, and content management capabilities. Moreover, as the operational partner responsible for ensuring seamless web channel updates, they will be responsible for overseeing end-to-end request management, launch coordination, and process optimization for publishing workflows. This is a high-visibility and high-impact workstream that works across AWS Marketing.
Key job responsibilities
Execute and manage day-to-day web publishing requests across AWS digital properties
Triage, route, and prioritize incoming requests with the goal of maintaining operational efficiency and meeting launch timelines
Collaborate with stakeholders across various web, marketing, engineering, UX, product management, and business teams to coordinate website launches and ensure alignment on deliverables and deadlines
Work closely with global operations partners to provide US-hours coverage and ensure continuity of web channel support across time zones, including coordination for large-scale events such as re:Invent
Identify and optimize internal web authoring workflows to create efficiencies and process standards
Approach quality assurance (QA) with a high degree of rigor to ensure the customer experience meets a high quality bar before publication