Wholesale Support Specialist

About the role

The Wholesale Support Specialist plays a critical role in supporting the daily operations of the Wholesale Department by ensuring accurate account management, timely partner support, and efficient internal coordination. This position serves as a key administrative resource for both internal sales personnel and Authorized Retail Partners, helping maintain a seamless wholesale experience through strong organization, technical aptitude, and responsive communication.

This role is best suited for an individual who thrives in a fast-paced environment, demonstrates exceptional attention to detail, and can confidently manage multiple priorities while maintaining a high level of professionalism.

Key Responsibilities

Administrative & Sales Team Support

• Provide administrative support to the Wholesale Director and Wholesale Sales Team.
• Assist Account Managers with account updates, order coordination, and internal follow-up.
• Support territory management through accurate documentation and internal communication.
• Prepare and maintain sales support materials, reports, and partner resources.
• Coordinate cross-functional communication between Wholesale, Marketing, and Customer Experience teams.

Retail Partner Support

• Assist retail partners with account troubleshooting, login access, order inquiries, and general support needs.
• Serve as a point of contact for resolving routine account-related issues.
• Ensure timely communication between partners and internal departments.
• Help maintain a professional and consistent partner experience across all interactions.

Account Onboarding & Maintenance

• Manage new account onboarding workflows from application through activation.
• Verify required documentation and maintain compliance with internal account standards.
• Set up and maintain account records within internal systems and CRM platforms.
• Ensure partner information remains accurate and current across all systems.

Data Entry & Documentation

• Perform high-volume data entry with speed and accuracy.
• Maintain customer notes, order history, and partner communication records.
• Organize and update digital files, catalogs, pricing sheets, and internal documentation.
• Support reporting and data cleanup projects as needed.

Process Improvement

• Identify workflow inefficiencies and recommend improvements.
• Assist in developing and maintaining departmental standard operating procedures.
• Support ongoing system and process enhancements within the department.
• Adapt to changing priorities as business needs evolve.

Qualifications

Required:

• Strong written and verbal communication skills in English.
• Minimum typing speed of 40 WPM with high accuracy.
• Exceptional technical aptitude; ability to master new software and CRM tools rapidly.
• Demonstrated ability to communicate clearly and professionally, both written and verbally.
• Strong problem-solving and critical-thinking skills with a proactive sense of urgency.
• Proven organizational discipline and attention to detail.
• Ability to manage multiple tasks while maintaining accuracy under deadlines.

Preferred:

• Knowledge of the game of Pickleball and its community.
• Experience in sales support, customer service, or administrative roles.
• Background in consumer goods or a high-growth company environment.

WHY JOIN US

• Be part of a global sports brand with strong growth potential in Asia.
• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.