XTN-09E1901 | PROVISIONING ANALYST

The Provisioning Analyst provides customer support as part of the Revenue Operations team, including the day-to-day management of customer order provisioning. Ideal candidates are analytical, process oriented, energetic, enjoy working in a high growth, data and operationally driven environment.

Ideal candidates are analytical, process oriented, energetic, enjoy working in a high growth, data and operationally driven environment.

• Day-to-day administration of license provisioning and de-provisioning, ensuring strict alignment with contract terms, end-user license agreements (EULAs), and security mandates.
• Ensure complete and timely processing of provisioning cases, with meticulous documentation of the license chain of custody for audit purposes.
• Provide rapid, first-line support for sales, authorized partners, and customer agencies on complex provisioning and authorization issues.
• Partner with Order Management and the Legal/Compliance teams to resolve customer contract issues.
• Run regular and targeted audit reports to ensure accuracy of provisioning records against sales orders and licensing agreements.
• Act as a compliance conscience, proactively identifying, resolving, and flagging provisioning exceptions that could jeopardize reporting, security posture, or usage compliance.
• Ensure strict compliance with company guidelines, policies, and procedures, with a specific focus on security, data handling, and licensing regulations.

• Bachelor’s degree preferred or commensurate job experience.
• Minimum 2+ years of relevant experience, preferably with contracting, Public Sector technology, or regulated industry space.
• Customer service oriented, with the ability to effectively communicate complex technical and licensing information to agency stakeholders.
• Solid understanding of provisioning and software licensing models, including upstream/downstream activity.
• Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.
• Meticulous and detail-oriented, with an obsession for maintaining audit-ready records in a highly regulated environment.
• Must be able to handle multiple tasks and meet high-stakes deadlines.
• Must have the ability to work independently with minimal supervision.