ZAIN2463 - Call Center Technical Agent - ISP (Part-time)
We are looking for a highly motivated and passionate candidate to be as a Call center representatives act on behalf of zain , providing information about products and services, taking orders, responding to handling customer complaints, processing returns, and performing countless other activities, depending on the company, and channeling the feedback and recommendation to management and related divisions and department , Through various communication channels, such as phone calls, texts, social media...etc and in a professional convivial manner, adhering to set policies, procedures and delivering the required quality of service, while maintaining Key Performance Indicators (KPIs) for customer satisfaction.
Main Responsibilities, will include but will not be limited to:
Handling a large volume and various types of customer correspondences in a timely manner through inbound calls, outbound calls, text Messages, social media and/ or other ways of interactions in a professional and convivial manner while adhering to quality standard and service levels to maintain customer satisfaction.
Providing technical assistance to customers subscribed to Enterprise, Broadband, ETTH, FTTH and Hosting service
Promoting and maintaining vigorous and positive corporate image and identity during interactions with customers.
Facilitating the interaction of Zain with its customers by answering customers enquires and resolving their problems through comprehensible guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.
Representing a sound understanding and consciousness of customers' enquiries, conflicts, perceptions, concerns and suggestions through deriving efficient reciprocal correspondences and sympathizing with customers without compromising on Zain's policies, standards and procedures.
Contacting and transferring correspondences to concerned parties in order to resolve and follow up on customer enquiries and conflicts by following related policies and procedures.
Handle all customers technical issues in regards home and enterprise solutions.
Perceiving spotted trends in customer enquiries, feedback, and complaints as well as identifying system flaws, and alerting responsible parties regarding such occurrences.
What We Need From You
To be shortlisted for this position, you will need to comply with all of the below requirements:
Holds a bachelor’s degree in Telecommunication Engineering, Information Technology or any related field
Preferred: 2 years of relevant experience.
About US
We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees. If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs