Assistant Compliance & Quality Assurance Manager

Assistant Compliance & Quality Assurance Manager

A reputable China-based Bank in Hong Kong is looking for a high-calibre compliance professional in her Compliance Department.

Responsibilities:

· Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches

· Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner

· Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff

· Liaise with and monitor performance of outside vendor on mystery shopper programme

· Undertake any other duties as assigned by the superior

Requirements:

· Degree or above in Business Administration or related disciplines

· Minimum 3 years of experience in quality assurance and complaint handling in banking industry

· Demonstrate strong sense of risk and control

· Excellent interpersonal and communication skills

· Good command of spoken and written Chinese and English

· Proficient in PC skill especially Excel and Chinese Word Processing