Assistant Property Manager (Tax Credit & HUD required)
POSITION TITLE: Assistant Property Manager
MANAGER: Property Manager
GENERAL DESCRIPTION: This position is principally responsible for supporting the Residential Property Manager in the day-to-day operations and fiscal management of designated communities. The Assistant Manager is expected to maintain a high level of customer service and professionalism.
QUALIFICATIONS
Education: Some College Preferred
Experience:
Minimum one to three years of hands-on tax credit work experience as an assistant residential property manager of a LIHTC or similar affordable property
Annual certifications and recertifications experience preferred
COS, LIHTC, and ARM certifications desired
A demonstrated progressive career path in affordable housing a must
Proficiency with OneSite Property Management software
Abilities:
Working knowledge of Microsoft Office Suite
Excellent marketing, sales abilities, strong customer service, and conflict resolution skills, energetic team player with high degree of professionalism and integrity
Excellent organizational skills, attention to detail with high degree of accuracy, and the ability to work independently, exercise judgment and problem-solving abilities are essential
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
Responsible for preparing lease agreements and all applicable move-in and compliance paperwork and showing units to prospective residents
Answer all phone lines; provide apartment information according to Fair Housing standards, document maintenance requests and help with resident concerns and questions
Retrieve and follow up on all phone or fax messages and emails
Respond to apartment inquiry leads timely and record all traffic.
Respond to resident calls and/or emails received and complete requests for information
Greet and tour prospects according to Fair Housing standards, including greeting prospects, building rapport with prospects, determining prospect needs with the goal of closing the lease, show the model and vacant units, provide accurate community information.
Update daily all advertising on all approved marketing platforms
Study all brochures, price sheets, leases and be fully knowledgeable on all policies and procedures
Complete administrative functions related to move in and move out preparation as well as resident retention
Market and advertise properties to ensure maximum occupancy levels