Assistant Retail Manager

Key Responsibilities

Sales focus

· Able to manage, drive and achieve KPI(s)

· Supervise and motivate team to achieve daily and monthly sales targets.

· Analyze the metiers' sales results monthly to share with Director for performance evaluation and action plan

· Coordinate and execute sales plans, marketing events and promotion programs with the team

Customer Service

· Ensure Customer Experience standards are executed in a consistent manner.

· Recommend creative ideas to build/develop a strong regular customer base.

· Provide coaching to sale staff on soft skills as and when necessary.

· Identifies and handles client enquiries and complaints when escalated.

Operations

· Assist Director to manage and oversee the daily store operations.

· Ensures store presentation is consistent with the brand image.

· Ensure proper security measures are enforced across processes and store.

· Always ensure a high standard of Customer service.

Team Leading

· Responsible for driving a positive team culture and healthy work environment.

· Foster a strong team spirit and always leading in an exemplary manner.

· Organize and facilitate morning briefing with Sales Floor Manager/Store Manager daily for related topics.

· Monitors, coaching and assists Supervisors for all new staff onboarding.

· Oversee team’s development by providing on-the-job training, product training, soft skills training etc.

Other Duties

· Provides inputs and assists Director in whatever duty if required.

· Perform yearly appraisals for the team reporting to the individual.

· Perform any other duties that may be assigned from time to time by Director.

Requirements

· At least 3 years of relevant experience in IT/ Gaming industry or in similar capacity.

· Passion in retail industry with good selling skills.

· Likes Gaming and appreciates quality products.

· Fluent in Mandrain, other languages are a plus

· Must be a good team player, pleasant, service oriented and self motivated.

· Strong team building, interpersonal and communication skills.

· Strong analytical and problem-solving skill set.

· Hands on computer knowledge of MS Office.

· Able to work shifts/ weekends and public holidays

· Able to travel overseas when required.