Client Advocate - Construction

Essential Duties and Responsibilities

Account Management

Provide day-to-day client management and servicing
Support team in handling of calls/emails and investigates questions and concerns from insured (Billing, Change Requests, Certificates, Auto ID Cards, Basic Policy questions).
Process incoming mail (postal, email and/or faxes) for the team and distribute to team
Process cancellation notices/non-payment issues; Advise Client Manager/Account Executive to handle
Review policies, send change request to companies, update schedules and applications, and prepare for policy delivery
Deliver policies as directed by Producer/Client Manager/Account Executive
Request and prepare policy endorsements
Issue certificates of insurance and deliver Special Handling Certificates to Client Manager/Account Executive
Process client monthly reports
Process premium audits and deliver disputed audits to Client Manager/Account Executive
Follow agency procedures for EPIC (client management system).
Perform other duties as assigned.

Other Duties and Responsibilities

Maintain culture of employee ownership – contribute time and support to agency/carrier events or activities that strengthen our culture
Create and maintain a positive work environment
Accept special assignments as directed by Department Managers
Support agency directives in effectively managing agency/carrier relationships
Work openly and constructively with team members to reinforce the importance of delivering an efficient, effective and high-quality work product
Represent Christensen Group in the greatest professional and ethical manner possible
Provide the ultimate customer experience within the boundaries of the organization’s capabilities
Demonstrate general knowledge of agency carriers, carrier/broker marketplace and underwriting in order to coordinate with insurance companies to address client issues and solve client problems
Keep management informed of known actions, written or verbal that may affect the ability to successfully perform assignments or adversely affect the Company operations
Contribute to creating a safe and fun learning environment
Commit to continued education to grow skills and knowledge

See also