Customer Activation Manager | Strategic Enterprise

Lead strategic enterprise customers through implementation and agentic workflow adoption, owning time-to-value and measurable business outcomes. Develop change management strategies, manage C-suite relationships, communicate financial impact to CFOs and Controllers, use AI tools daily, support agentic finance adoption, coordinate implementations, and share customer insights with Product.

Responsibilities

• Lead enterprise customers through implementation and agentic workflow adoption.
• Own change management strategies, map stakeholders, diagnose resistance, build coalitions, and drive adoption.
• Quantify and communicate business impact to CFOs and Controllers.
• Manage executive-level stakeholder relationships, including C-suite relationships.
• Use AI tools daily to prepare for calls, build materials, synthesize data, and identify risks.
• Help customers adopt agentic finance capabilities.
• Partner with Account Executives and Technical Consulting on implementations and expansion.
• Bring customer insights to Product.

Requirements

• Enterprise change management experience with measurable workflow adoption results.
• Habitual daily use of AI tools for preparation, synthesis, customer materials, and automation.
• Ability to communicate financial impact and connect implementation milestones to P&L outcomes.
• Technical acumen with integrations, APIs, and workflow architecture.
• 7+ years of enterprise customer success or implementation experience.

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• Medical, dental, and vision insurance
• One Medical annual membership
• 401(k) with employer match
• Fertility HRA
• Paid parental leave
• Pet insurance
• In-office lunch, snacks, and drinks
• Relocation support to NYC or SF
• Life, AD&D, and disability coverage
• Group Retirement Plan with employer match
• Employee Assistance Program and virtual care
• Private medical insurance
• Virtual GP and at-home care
• Workplace pension