CUSTOMER CARE SPECIALIST - Woodland Hills
As the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite.
REPORTS TO: Customer Care Manager and/or Community Manager
HOW YOU WILL CONTRIBUTE:
Customer Service:
- Acts as first level of contact for all resident inquiries, service requests and concerns
- Creates a sense of community and an outstanding living experience for residents
- Resolution driven and promotes positive, proactive resident relations
- Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration
- Efficiently handle resident requests and concerns
- Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
- Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
- Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.
Sales and Marketing:
- Plan and host community events
- Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
- Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents