Customer Service Representative- Bilingual

Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you have call center experience in Healthcare with knowledge of Medicare and Medicaid? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!

Hours for this Position: Monday – Friday 8 am - 5 pm

Pay Rate: $14/hr

Daily Responsibilities:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers.
• Required to meet department goals.

• MUST be bilingual (English/Spanish)
• MUST have experience in a call center environment; 70+ calls per day
• MUST have Healthcare experience – (Medicare/Medicaid knowledge)

Interested in being Considered?

Take the next step! Please click on the green I'M INTERESTED button to submit your updated resume for this position.