Customer Support (live-chat)
Customer Support (live-chat)
Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
What Makes You a Strong Match
Fluency in English.
Basic know-how of Windows/MacOS.
Confidence in multitasking and providing technical support.
A calm, customer-first mindset - even under pressure.
Positive, proactive, and motivated attitude.
Ability to work rotating day and evening shifts full-time.
Ability to work remotely from Ivano Frankivsk.
What You’ll Do and Learn
Support NordVPN customers via live-chat. No phone calls over here!
Troubleshoot tech issues and help with billing inquiries.
Make customers happy by resolving their concerns.
Turn users into fans through top-notch support.
Bring empathy, patience, and a positive vibe to every interaction.
The Perks of Joining Us
Smooth start in tech with onboarding & mentorship.
Office in Cyber City + option to work from home twice a week (after probation period).
Health insurance, free in-house 24/7 gym & workout sessions.
Kitchen full of snacks & bakery goods on Fridays.
Various internal and online training, books - everything you need to reach your full potential.
Clear growth path - move inside of CyberCare or Tesonet.
Compensation:
Salary from $929/month (plus performance bonus up to $265 /month) + annual salary reviews.
As published by ashby
Name, Email, Resume
- Phone number
- Where did you hear about CyberCare? choose one
- What made you interested in this role? written answer · optional
- Are you currently located in Ukraine? yes / no
- In which city are you currently looking for a job? choose one
- Would you be able to attend our 6 working days onboarding training from 9 am to 5 pm (remote)? yes / no
- Are you open to work two rotating shifts (9:00–17:30 and 16:00–01:00)? yes / no
- Would you be able to work on a rolling schedule (including weekends)? yes / no
- How do you evaluate your English language knowledge (speaking and writing)? choose one
- Would the stated salary match your expectations (fixed salary of $929/month plus performance bonus up to $300 month)?
- Please note that your answers will be used to determine whether we will consider your application further. choose any
- Is it relatively calm with the shelling right now (if you live in a frontline region)? written answer
- How often is the power turned off? written answer
- Can you complete an 8-hour shift in case of a power outage? written answer
- Does your internet work during a blackout? written answer
- Do you have an EcoFlow or a generator at home? Maybe a powerbank or something like that? written answer