GMO - Merchant Onboarding - Customer Care Professional with advanced German and English skills

The role is within Global Merchant Operations (GMO). The team supports American Express merchant acquisition across European markets, playing a key role in enabling new merchants to accept American Express by managing the operational setup process following the execution of commercial agreements.

This role is responsible for supporting the end-to-end merchant setup process, including the comprehensive review and validation of commercial agreements and supporting documentation to ensure accuracy, completeness, and alignment with established requirements.

• Perform comprehensive reviews and validation of commercial agreements and supporting documentation to ensure completeness, accuracy, and alignment with established requirements.
• Identify documentation gaps or inconsistencies and partner with internal and cross-functional teams to resolve them in a timely manner.
• Accurately capture and maintain merchant information across American Express systems, ensuring high standards of data quality and operational excellence.
• Manage assigned cases efficiently, balancing productivity, accuracy, and quality while meeting established service levels and operational targets.
• Build strong relationships with internal partners and cross-functional stakeholders, providing effective support throughout the merchant setup process.
• Contribute to a culture of continuous improvement by identifying opportunities to simplify processes, enhance controls, and improve the overall merchant onboarding experience.

• Advanced proficiency in written and spoken German and English is required.
• Availability to work Monday through Friday. Flexibility is required.
• Strong attention to detail and ability to review documentation accurately and thoroughly.
• Ability to work effectively in a fast-paced, structured, and metrics-driven environment while managing multiple priorities.
• Strong organizational, analytical, and problem-solving skills, with the ability to identify discrepancies and determine appropriate next steps.
• Strong written and verbal communication skills, with the ability to collaborate effectively with internal and cross-functional stakeholders.
• Ability to navigate multiple systems and applications efficiently in a Windows-based environment.
• Demonstrated adaptability, resilience, and ownership, with a proactive approach to resolving issues and meeting operational requirements.
• Previous experience in operations, back-office processes, document review, data processing, merchant onboarding, or similar roles is a plus.
• High school diploma or equivalent required.
• Bachelor’s degree preferred.