Guest Experience Expert (Call Center Agent)

POSITION SUMMARY

Budapest Marriott Hotel is currently looking for an ambitious and passionate At Your Service / Switchboard Agent who is committed to delivering exceptional guest experiences. If you enjoy connecting with people, solving requests, and creating memorable moments for guests from all around the world, we would love to welcome you to our team.

Join Marriott International, the world’s largest hospitality company, where your talent is recognised, your development is supported, and your career opportunities are endless.

Position Summary

As an At Your Service Agent, you will be the central point of contact for our guests, ensuring all requests and inquiries are handled efficiently and with genuine care. You will play a key role in creating a seamless guest experience by coordinating requests across departments and providing accurate information about the hotel and the destination.

Your responsibilities will include:

• Answering guest requests, questions, and concerns via telephone, email, chat, and mobile communication platforms
• Operating the hotel switchboard, directing calls to the appropriate department or extension
• Processing wake-up calls and guest messages accurately and in a timely manner
• Taking and coordinating room service orders
• Logging and tracking all guest requests in the hotel system to ensure timely follow-up
• Providing information about hotel services, facilities, dining options, and local attractions
• Coordinating guest requests with departments such as Housekeeping, Engineering, Front Office, and Food & Beverage
• Ensuring every interaction reflects Marriott’s commitment to exceptional service and memorable experiences

Candidate Profile

Experience

• Previous experience in hospitality, call center, or customer service is an advantage

Skills

• Strong communication skills (verbal and written)
• Excellent listening and problem-solving ability
• Attention to detail and the ability to multitask
• Positive attitude and professional telephone manner
• Comfortable working in a dynamic and international environment

Education & Languages

• Good command of English is essential
• Additional languages are considered an advantage

Why join Budapest Marriott Hotel?

• Work in a vibrant international environment
• Be part of the Marriott International global family
• Opportunities for career development and internal promotion
• Competitive compensation and benefits
• A supportive team culture focused on growth and collaboration

If you are passionate about hospitality and enjoy creating memorable guest experiences, we look forward to receiving your application.