Hardware Department Assistant Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity. The requirements listed below are representative of the knowledge, skill and/or ability required. Possible ‘Reasonable Accommodations’ will be researched to determine if any are available to enable individuals with disabilities to perform any essential job duties.

Ace Hardware Assistant Managers are responsible for ensuring that team members provide exceptional customer service, while achieving sales goals. This includes ensuring guest satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting guest service standards. They must demonstrate knowledge of the store’s purpose and goals and have the skills to help team members achieve those goals.

1. Train, coach and observe associates using the basic S.A.L.E.S. process
2. Provide input into merchandising decisions to the store manager
3. Implement the marketing strategy for the current year
4. Resolve customer and employee complaints in a timely and satisfactory manner
5. Lead associate team to accomplish store goals
6. Manage the WOW and Customer Engagement programs
7. Be proficient in all store technology (Ordering, POS system, etc.)