Human Resources Generalist

SUMMARY:

The Human Resources Generalist – Shared Services provides centralized HR support across the organization with a strong emphasis on compliance, employee relations assistance, leave administration, workers’ compensation coordination, organizational reporting, and payroll support. This role partners closely with HR leadership and home office teams to ensure consistent, compliant, and efficient HR operations across all regions.

This position requires a high level of confidentiality, accuracy, and judgment, and serves as a key resource for policy interpretation, regulatory adherence, and cross departmental coordination.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compliance & Policy Administration

• Maintain compliance with federal, state, and local employment laws; monitor regulatory changes and support policy updates.
• Conduct routine audits of HR records, LOA files, WC documentation, and payroll related data to ensure accuracy and compliance.
• Support internal and external audits, including OSHA, DOL, FEHA, and benefits related audits.

Employee Relations – Home Office Support

• Serve as a centralized resource for employee relations inquiries, documentation, and case tracking.
• Assist HR leadership with investigations by gathering statements, organizing documentation, and maintaining confidential records.
• Provide guidance to managers on policy interpretation, documentation standards, and escalation pathways.

Leave of Absence (LOA) & Workers’ Compensation (WC) Administration

• Administer and manage all LOA programs (FMLA, CFRA, PDL, ADA/FEHA accommodations) including intake, tracking, communication, and return-to-work coordination.
• Manage Workers’ Compensation claims, reporting, follow-up, and coordination with third-party administrators.
• Partner with management on escalated LOA and WC issues.

Reporting & Data Integrity

• Maintain and audit HR records for accuracy and data integrity.
• Generate recurring and adhoc reports for HR leadership, payroll, compliance, and operations.
• Support organizational dashboards and metrics related to turnover, LOA activity, WC claims, and compliance indicators.

Payroll Support

• Assist payroll with timekeeping audits, corrections, garnishment processing, and verification requests.
• Coordinate with managers and employees to resolve payroll discrepancies and ensure timely submission of required documentation.
• Support payroll compliance related to wage and hour laws, meal/rest break documentation, and timecard accuracy.

Shared Services Coordination

• Support home office HR operations including policy rollouts, compliance initiatives, and cross departmental projects.
• Maintain vendor relationships related to LOA administration, WC carriers, HRIS, and payroll systems.
• Uphold strict confidentiality and professional standards in all interactions.

Other Duties

• Act in accordance with the company’s mission, vision, and values.
• Perform other related duties as assigned by management.