Learning Delivery Manager

Makes recommendations to the client for curriculum and training approach improvements.

Work with operations to create value added training sessions and materials to meet company and client

expectations.

Partner with Workforce Management, Operations Management, and Recruiting to design and execute staffing

ramps during seasonal peak call times.

Deliver training to management level audiences, including areas such as processes and systems, policies and

procedures, behavioral coaching and mentoring, time management, leadership development, etc.

Drives adherence to Operations Playbook standards.

Creates a disciplined training organization that mirrors operations and ensures all policies and procedures are

correctly managed during new hire training.

Responsible for respective department’s overall performance and for motivating team to exceed department

goals and objectives.

Responsible for understanding and complying with all policies, procedures, and regulations relating to job

duties.

Perform other duties as assigned by management



Job's qualifications

4 years related training/operations experience, inclusive of 1+ years directly managing staff required.

5+ years related training/operations experience preferred.

Extensive work experience as a Trainer preferred.

Internal or external training experiences in a service industry, call center environment preferred.