Mid-Market Account Manager
Manage a portfolio of high-value mid-market customers, build executive relationships, drive retention, adoption, expansion, and spend, lead Executive Business Reviews, support platform launches, report account health, and provide customer-informed recommendations to product, support, and marketing teams.
Responsibilities
- Build and nurture relationships across existing high-value mid-market customers.
- Manage account health reporting.
- Develop multi-threaded relationships with customer decision-makers.
- Drive retention, adoption, expansion, and growth across accounts.
- Lead Executive Business Reviews to identify growth opportunities.
- Execute Ramp platform launches with Account Executive and Customer Activation teams.
- Collaborate with product, support, and marketing teams on product roadmap and customer communication recommendations.
Requirements
- At least 4 years of new business sales or account management experience in a B2B organization.
- Ability to anticipate customer needs and identify growth opportunities.
- Excellent verbal, written, and interpersonal communication skills.
- Organizational, project management, and time management skills.
- Familiarity with basic sales tools and common metrics.
- Adaptability to change in a startup environment.
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation support to New York City or San Francisco
- Life, AD&D, and disability coverage
- Employee Assistance Program
- Virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension